Refund and Returns Policy

Effective date: July 4, 2026 | Last updated: July 4, 2026

🛡️ 30-Day Money-Back Guarantee

If you’re not satisfied for any reason within 30 days of your purchase, we’ll refund 100% of what you paid — no questions asked, no hoops to jump through, no hard feelings.

✓ No questions asked
✓ 100% refund
✓ No returns needed
✓ 5–7 business days

Our promise

We stand behind every product we sell.

At VaultMarts, we put real effort into every product we create. But we also know that buying a digital product requires trust — you can’t flip through it in a store before buying. That’s why we offer a full 30-day money-back guarantee on every purchase.

We’d rather refund you than have you feel like you didn’t get value. Our reputation matters more to us than a single sale.

“If you’re not satisfied for any reason within 30 days of your purchase, we’ll refund 100% of your payment. No questions asked.”

You don’t need to explain why. You don’t need to return anything. Just email us and we’ll take care of it.

How to get a refund

Three simple steps

Requesting a refund takes less than 2 minutes. Here’s exactly what to do:

Email us within 30 days: Send an email to support@vaultmarts.com with the subject line “Refund Request.” Include your order number (found in your purchase confirmation email). That’s all we need.
We confirm within 1 business day: We’ll reply confirming your refund has been approved and initiated. No back-and-forth, no justification required, no waiting on hold.
Refund arrives in 5–7 business days: Your refund is returned to the same payment method you used at checkout — credit card, debit card, or PayPal. Processing time depends on your bank or payment provider, but typically takes 5–7 business days.

Refund timeline

What happens after you request

Day 0: You email us your request.
Day 1: We confirm and initiate the refund.
Day 2–4: Our payment processor processes the refund.
Day 5–7: Refund arrives in your account.

Note: Bank processing times vary. Credit cards typically show refunds in 5–7 business days. PayPal refunds may appear faster — usually 1–3 business days.

Refund method

How you’ll receive your money back

Your refund is always returned to the same payment method you used at checkout. We cannot issue refunds to a different card, bank account, or payment method.

Refunds by payment method:

Credit / Debit Card (Visa, Mastercard, Amex, Discover): Refund returned to the same card. Appears within 5–7 business days depending on your card issuer.
PayPal: Refund returned to your PayPal balance or original funding source. Usually appears within 1–3 business days.
Apple Pay / Google Pay: Refund returned to the underlying card linked to your wallet. Timeline same as card refunds above.

No physical return needed: Because our products are digital files, there is nothing to ship back. Your refund is processed entirely by email request. You do not need to delete the file as a condition of your refund — though your license to use the product is automatically revoked upon refund.

What’s covered

What qualifies for a refund

Our refund policy is intentionally generous. Any of the following — or none of the following — is a valid reason to request a refund. You don’t need to justify your request.

The product wasn’t what you expected
You accidentally purchased the wrong product
You purchased the same product twice
You changed your mind
The content didn’t meet your needs
You couldn’t open or access the file
Any other reason within 30 days of purchase

You do not need to explain yourself. “I’d like a refund” is a complete and sufficient reason. We’ll process it without question.

Edge cases

A few situations worth knowing about

Requests after 30 days: We’re only able to honor refund requests made within 30 days of your purchase date. After this window has closed, we’re unable to process a refund. If you’re unsure about your purchase date, check your original order confirmation email. (If you’re approaching the 30-day mark and haven’t had a chance to review the product yet, go ahead and request the refund — you can always repurchase later.)
Duplicate purchases: Accidentally purchased the same product twice? Email us and we’ll refund the duplicate immediately — no time limit applies to accidental duplicate orders.
Technical issues: If you’re having trouble downloading or opening your file, please contact us at support@vaultmarts.com before requesting a refund. Most technical issues are resolved within a few hours and we’d love the chance to help you get access to what you paid for.
Refund policy abuse: We reserve the right to decline refund requests where there is clear evidence of abuse — for example, a customer who has purchased and refunded the same product multiple times. This applies to a very small number of edge cases and does not affect legitimate refund requests.

FAQ

Refund questions, answered

Q: Do I need to explain why I want a refund? A: No. Our guarantee is no-questions-asked. Simply email us with your order number and ask for a refund. We’ll process it without asking for a reason.

Q: Do I need to return or delete the file to get a refund? A: No. There’s nothing to return — it’s a digital file. You don’t need to delete it as a condition of your refund. However, once your refund is processed, your license to use the product is revoked.

Q: How long does the refund take to show up? A: We initiate your refund within 1 business day of receiving your request. It then takes 5–7 business days to appear in your account, depending on your bank or card issuer. PayPal refunds typically arrive faster — within 1–3 business days.

Q: I bought the wrong product. Can I swap it for the right one instead? A: Yes — this is often the better option. Email us and we can either process a refund so you can repurchase the correct product, or in some cases we may be able to arrange a direct swap. Just let us know what happened.

Q: Will I get back the exact amount I paid, including any taxes? A: Yes. You’ll receive a full refund of the total amount charged to your payment method at checkout, including any taxes collected at the time of purchase.

Q: I can’t find my order number. Can I still get a refund? A: Yes. Email us from the same address you used at checkout and describe your purchase (product name and approximate date). We’ll locate your order and process the refund.

Q: What if I paid with Apple Pay or Google Pay? A: No problem. The refund is returned to the underlying card linked to your Apple Pay or Google Pay wallet. It follows the same 5–7 business day timeline as a standard card refund.

Q: Can I get a refund if it’s been more than 30 days? A: Our guarantee window is 30 days from the date of purchase. After that period we’re unable to process a standard refund. If you have an exceptional circumstance, email us and we’ll do our best to help — we treat every situation individually.

Contact

Ready to request a refund?

Email us anytime. We check our inbox every business day and reply within 24 hours. Your refund will be confirmed and initiated the same day we receive your request in most cases.

VaultMarts Support

📧 Email: support@vaultmarts.com
📋 Subject line: Refund Request — [your order number]
⏱ Response time: Within 1 business day
💳 Refund timeline: 5–7 business days to your original payment method

Can’t find your order number? No problem — just email us from the address you used at checkout and describe your purchase. We’ll find it.